Contact Us

How can we help?

Please click on the relevant link below; our aim to get back to you within 24 hours.

Returning an item purchased online
Returning an item purchased in our stores
I haven't received my order placed online
I wish to cancel my online order
I wish to enquire about the availability of a toy in store
Please help me with an alternative enquiry
 

Self Service Returns

For help with returning an item, please refer to our free Self Service facility. Click here
(this includes advise on returning items to our store or using our free postal returns service)

Please feel free to contact us with any questions or queries you may have.

By Mail:
The Hamleys Group Ltd
2 Foubert's Place,
Regent Street,
London,
W1F 7PA
By Phone
Customer Service
0371 704 1977 UK (Int +44)

Mon - Fri: 9am - 5pm
Sat: 10am - 5pm
Sun: 11am - 5pm

Bank Holidays 10am - 5pm BST
*Customer Services are closed on Easter Sunday & Christmas Day